warranty support services

Uniter Group has a track record of consistently delivering a wide range of warranty services to meet the support requirements of some of the world’s leading IT manufacturers. We white label end-to-end solutions for the entire warranty support lifecycle.

Helpdesk:

• Full 24/7 Helpdesk with industry leading low call abandonment rates
• First class remote resolution
• Low parts per call
• High parts prediction accuracy rate
• Integral voice and web-based support including online tracking
• Post sales activity – extended warranty offerings, education of using OEM consumable items

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• Fault repair
• Deployments – IMAC
• Managed desktop IT Services
• Back Line support.

Post Warranty Services
Uniter Group also provides post warranty hardware maintenance services that can support your client’s entire IT hardware environment. We can deliver a tailored, bespoke service for multi-vendor environments including:

• Print Devices
• Servers
• Desktop
• Storage
• EPOS
• Audio Visual